Location/Region: San Rafael, CA
Industry: Enterprise tablet solutions
Apps implemented: CRM, Helpdesk, Email Marketing, Social Marketing, Inventory
Software
Replaced: Shopify, Box.
Company size: 11
Hosting type: Odoo Online
What do Costco, Sephora, Royal Caribbean, Kaiser Permanente, and Whole Foods have in common? They all rely on Lilitab's innovative tablet enclosures and docking solutions to streamline their operations. But managing complex inventory and build orders for such major enterprises required a powerful system. By integrating Odoo’s capabilities, Lilitab has enhanced efficiency, improved tracking, and scaled its operations like never before.
Founded in 2011, Lilitab specializes in designing and manufacturing innovative mounts, docks, and handheld enclosures for tablets, including iPads, Samsung tablets, and Windows devices. With 15 patents, Lilitab’s unique docking mechanisms offer a secure and flexible way for businesses to manage tablet usage.
"We have a very complicated product that's made from a kit of parts that can go together in hundreds of different ways. Managing that complexity required a robust system."
Challenges lead to Odoo
Before implementing Odoo, Lilitab faced challenges in managing inventory and tracking build orders efficiently. The company relied on multiple cloud-based platforms and tools, but they lacked integration and a streamlined process.
Initially, Lilitab used Shopify and other inventory solutions that didn’t support bill of materials (BOMs) or forecasting needs. Despite evaluating several ERP systems, most alternatives were either too expensive or didn’t offer the features Lilitab required for its complex product configurations.:
"In order to get the functionality that you see in Odoo for its robust handling of BOMs and sub-assemblies, we would have had to go to a much more expensive ERP system."
Transforming operations
Lilitab first discovered Odoo back in 2012 when it was primarily an inventory system. Years later, when Odoo expanded to include ERP functionalities, Lilitab revisited the platform and found it to be the ideal solution.
Odoo has significantly improved several areas of Lilitab’s operations:
Helpdesk efficiency: Lilitab implemented Odoo’s Helpdesk module, which streamlined customer support by centralizing all help tickets and historical records. Previously, the team managed support through scattered emails, making it difficult to track and resolve issues efficiently.
CRM & scheduling improvements: Odoo’s CRM and scheduling features outperformed Lilitab’s previous solutions, enabling better client management and resource allocation.
Email and Social Marketing: Lilitab adopted Odoo’s email marketing and social marketing modules, enhancing customer engagement and outreach.
File storage integration: Moving away from Box.com, Lilitab now stores files directly in Odoo, allowing seamless association of instructional documents with BOMs for better manufacturing guidance.
"The biggest immediate time saver for us has been the Helpdesk module. It centralizes all our support interactions, eliminating the confusion of managing multiple email threads."
What’s next for Lilitab?
Lilitab is focused on fully implementing Odoo’s assembly and build order tracking to further optimize production processes. Automating these workflows will be a game-changer for the company’s efficiency.
On the business side, Lilitab is seeing strong demand for its software-enabled electromechanical docking products. These solutions are being widely adopted in retail and healthcare sectors, with large-scale deployments in Costco and patient bedside solutions in hospitals.
Lilitab’s success story demonstrates how Odoo can transform business operations across industries. If your company is looking for an integrated, cost-effective ERP solution that enhances efficiency, inventory management, and customer interactions, Odoo might be the perfect fit. Contact us today to explore how Odoo can streamline your business operations.
